Image of An Investigating on The Purchase Intention: Developing Dealers Reputation through Customer Trust and Service Quality

Karya Ilmiah Dosen

An Investigating on The Purchase Intention: Developing Dealers Reputation through Customer Trust and Service Quality



Demand for automotive products in Indonesian market is quite high, being one of the reasons why automotive companies have sprung up in Indonesia and presented more competitive products and services. However, for a company as a dealer, there is a question whether it is able to raise consumer confidence by providing service quality aimed at encouraging customers to increase their purchase intention with after-purchase services. Another question is whether the company can develop a positive reputation as a dealer who gives confidence and the best service. This research was conducted through a questionnaire distributed to 250 subscribers of Prima Honda Dealer in Jakarta. The research method is descriptive verification and data processing is using SEM. The results show that the company is able to develop the intermediary’s reputation through customer confidence and service quality provided to customers. In addition, the company is able to establish the trust and service quality which affect purchase intention through the development of positive intermediary’s reputation. Purchase intention through after-sales service is gained by customers through regular service maintenance in accordance with standards, the ability of its top engineers, professional Service Advisor, corrective settlement which is in accordance with the specified time, and reliable equipment.


Ketersediaan

EKIDUPT180022EKIDUPT180022Perpustakaan Pusat (EKIDUPT180022)B A C A
D I T E M P A T

Lampiran Berkas

Informasi Detil

Judul Seri
European Journal of Social Sciences
No. Panggil
-
Penerbit European Journal of Social Sciences FRDN Incorporated: Victoria.,
Deskripsi Fisik
16 p.
Bahasa
English
ISBN/ISSN/NPM
1450-2267
Klasifikasi
NONE
Tipe Isi
text
Tipe Media
Textbook
Tipe Pembawa
-
Edisi
-
Subyek
Info Detil Spesifik
-
Pernyataan Tanggungjawab

Versi lain/terkait

JudulEdisiBahasa
Consumer Consideration in Purchase Decision of Specs Sports Shoes Product through Brand Image, Product Design and Price Perceptionen
Membina Keakraban Pelanggan: Manajemen Hubungan Pelanggan Sejatiid
Green Entrepreneurship: Kreasi Keset Dari Limbah Konveksiid
Manajemen Komunikasi Pemasaran Terpadu: Solusi Menembus Hati Pelangganid
Enhancing the Competitive Advantage of SMEs through Innovation: The Role of Market and Entrepreneurship Orientation, Learning Organizationsen
How To Encourage The Competitive Advantages Of The Green Manufacturing Industry: With OCB And An Environmentally Organization Cultureen
How to Build A Green Banking Image: An Effort to Establish the Citizenship Behavior and Environmental Organizational Cultureen
Developing Purchase Intention through Performance of Techno Product and Fare Attractiveness on Simpaticarden
Encouraging Green Purchase Intention Through Behaviors That Are Formed By Norm, Belief And Awarenessen
Green Marketing: A Study about The Factors Influencing the Repurchase Decision of Javanony Herbal Productsen
Pengaruh Kualitas Produk dan Jasa pada Ekuitas Pelanggan di Coffee Toffee Indonesiaid
Penggunaan Variabel Instrumen Moneter Syariah untuk Menganalisis Kinerja Perbankan Syariahid
Strategi Pengembangan Bisnis PT. Alpindo Mitra Baja dengan Menggunakan Analytic Network Process (ANP)id
Strategi Pengembangan Minat Pembelian melalui Peningkatan Kepercayaan Nasabah BCAid
Membangun Keinovasian UMKM melalui Peningkatan Peran Orientasi Pasar, Kompetensi SDM dan Organisasi Pembelajaranid
Memperkuat Loyalitas Melalui Kepercayaan Kepuasan dan Komitmen Studi pada Nasabah PT. Bank CIMB Niagaid
Assessing The Effects of Service Quality and Customer Delight toward Customer Loyalty of Small Medium Enterprise Blenger Burgerid
Membentuk Citra Perusahaan Hijau melalui Sikap Hijau dan Pengetahuan Ekologi dari Konsumen Air Minum dalam Kemasan Aquaid
Strategi Pengembangan Kinerja Karyawanid
Outcome Satisfaction, Commitment to Perform thus Affecting Antecendenten
Designing Green Marketing Strategies For Sustainable Development: A Literature Reviewen
Developing Brand Image through Performance of Integrated Marketing Communications and Relationship Management to The Achievement of Customers Equity on Islamic Commercial Banks in Jabodetabeken
The Study of Women Entrepreneurs on Ethnics Minangkabau and Betawi in Jakartaen
Achieving Competitive Advantage Through Developing Green Corporate Imageen
The Influence of Performance of Integrated Marketing Communications and Performance of Customer Relationship Management on Brand Imagery and The Implications on The Customers Equity (Survey on Islamic Commercial Banks in Jabodetabek)en
How the Halal Tourism Industry Can be Encouraging The Nations Competitiveness: A Literature Reviewsen
Analisis Daya Tarik Pasar melalui Komunikasi Pemasaran Terpadu dan Manajemen Kerelasian serta Implikasinya terhadap Keputusan Nasabah serta Kinerja Pemasaran Unggul pada Bank Umum Syariahid
Influence from The Market Strategy on Customer Relationship Management and Integrated Marketing Communications and for the Brand Image and Customer Buying Decisions and Its Implication on The Performance of Marketing (Survey of Islamic Bank In Jabodetabek)id
Building A Customer Equity through Brand Image of Islamic Commercial Banksid
Mempertahankan Loyalitas Pelanggan Auto 2000 melalui Pencapaian Customer Satisfaction dan Trustid
Mendorong Niat Pembelian Hijau Masyarakat Melalui Norma, Keyakinan dan Perilaku Yang Dirasakan: Sebuah Tinjauan Literatureid
A Literature Review: Encouraging Halal Tourism on Green Concept towards Nation Competitivenessid
Ekuitas Hubungan Pelanggan: Meraih Keunggulan Bersaingid
Model Hubungan Ekuitas Merek, Perceived Quality dan Loyalitas Konsumenid
Sebuah Sintesis pada Literatur: Strategi Intervensi Pemasaran Hijau menuju Pembangunan Berkelanjutan (A Synthesis of Literature: A Green Marketing Intervention Strategy towards Sustainable Development)id
Pengabdian Kepada Masyarakat Pelatihan Optimalisasi Biaya Pemasaran untuk Membentuk Model Pengelolaan Biaya Pemasaran yang Efektifid
Customer Trust Through Green Corporate Image, Green Marketing Strategy, and Social Responsibility: A Case Studyen


Pencarian Spesifik


Judul:
Pengarang:
Penerbit:
Koleksi:
Lokasi:

Informasi


DETAIL CANTUMAN


Kembali ke sebelumnyaXML DetailCite this