Patient satisfaction is the main thing that must be fulfilled in conducting treatment at the hospital. Factors that affect the level of patient satisfaction include the availability of adequate infrastructure, facilities and information technology, including the availability of space and supporting tools related to medical or information system services. In addition, the behavior factors of medical and non-medical personnel also greatly determine the level of patient satisfaction. Who are currently implementing street drugs that need special attention from the hospital management. The population is Depok with 116 respondents. The statistical method uses Structural Equation Modeling. The results of the study were (1) There was no relationship between hospital infrastructure and patient satisfaction, (2) there was a relationship between the behavior of hospital medical and non-medical officers with patient satisfaction (3) there was a relationship between hospital information technology and facilities on patient satisfaction (4) Cost is not a driving factor in choosing hospital Infrastructure to increase patient satisfaction.