This research was aimed to examine the effect of Total Quality Management (TQM)
on employee performance at PT. Kereta Api Indonesia (Persero) Operational Area
1 Jakarta through 3 factors out of 10 elements: Customer Focus, Education and
Training, and Employee Involvement and Empowerment. The sample of this
research was 100 employees, and the sample was taken using the purposive random
sampling method. The statistical method used was classical assumption tests,
multiplied linear regression analysis, and hypothesis testing. This research showed
that the application of Customer Focus, Education and Training, Employee
Involvement and Empowerment of Total Quality Management (TQM) proved to
have a significant effect on employee performance.
Keywords: Total Quality Management, Customer Focus, Education and
Training, Employee Involvement and Empowerment, Employee
Performance.